ER Express Care+

ER Express Care+

Your glasses should keep up with your everyday life. At EYE REP Express, we provide aftercare that makes owning eyewear easy and stress-free—from quick fixes to full-on replacements. Here's what you can count on after you shop with us.

CARE 01 30-Day Frame Exchange
Changed your mind or your frame just doesn’t feel right? We offer a one-time exchange within 30 days of your purchase.
  • One-time exchange only within 30 days of original purchase if the frame does not feel right or they change their mind
  • Applicable to Home Brands only (Frames purchased under branded designer collections are excluded)
  • If the new frame selected is of a higher value, the customer must pay the price difference.
  • If the original lenses do not fit into the new frame, customers may purchae new lenses at 50% off.
  • Original Receipt MUST be presented for the exchange to be valid.
CARE 02 7-Day Vision Warranty
If you experience any discomfort or clarity issues from a prescription filled by EYE REP Express, we’ll replace your lenses for free within 7 days from date of claimed item.
  • If any discomfort or clarity issues arise from a prescription filled by EYE REP Express, lenses will be replaced for FREE within 7 days from the date of the claim.
  • Only prescriptions conducted at EYE REP Express are eligible for this warranty.
  • Outside prescriptions or prescriptions done externally are not covered.
  • Warranty covers lens replacement only, not frames or additional services.
  • Customers must return the claimed item along with their receipt for verification.
CARE 03 1-Year Frame Warranty
If your frame has a manufacturing defect within 1 year, we’ll replace it at no cost.
  • Frames with manufacturing defects will be replaced at no cost within 1 year from the date of purchase.
  • Applicable to Home Brands only. Designer and Luxury brands are not included.
  • This warranty does not cover: Wear-and-tear, deliberate damage, and misuse
  • If the exact same frame mode is unavailable model, the customer may choose a frame of equal value.
CARE 04 Free Lifetime Maintainence
Customers may bring in any EYE REP Express Home Brand frame for FREE lifetime maintenance services.
  • Includes nose pad replacements, realignment/adjustment, screw tightening, and ultra-sonic cleaning.
  • Applicable to Home Brands only.
  • Not applicable to branded designer frames (Ray-Ban, Oakley or Tom Ford)
  • Proof of original purchase may be requested before maintenance services are rendered.
CARE 05 Accidental Damage Protection
In cases of accidental breakage, customers are entitled to a 50% discount on a replacement frame within 1 year from the date of purchase.
  • Applicable to Home Brands only.
  • One-time use per purchase.
  • Customer must surrendered the damaged frame when claiming the discount
  • Discount applies to the frame unit only; lens replacement is not included and must be purchased separately if needed
  • Replacement must be of equal or lesser value compared to the original frame purchased.

General Provisions

  • Guarantees apply only to items purchased at EYE REP Express official retail stores.
  • All returns and warranty claims require presentation of the original sales invoice or proof of purchase.
  • EYE REP Express reserves the right to refuse service if fraudulent claims are suspected.
  • These Terms and Conditions may be updated from time to time without prior notice.
  • Updated policies will be available in-store and on the official EYE REP Express website.