Customer Care Guarantee

Committed to Your Clear Vision

Your glasses should keep up with your everyday life. At EYE REP Express, we provide aftercare that makes owning eyewear easy and stress-free—from quick fixes to full-on replacements. Here's what you can count on after you shop with us.

CARE 01 30-Day Frame Exchange
Changed your mind or your frame just doesn’t feel right? We offer a one-time exchange within 30 days of your purchase.
  • One-time exchange only within 30 days of original purchase if the frame does not feel right or they change their mind
  • Applicable to Home Brands only (Frames purchased under branded designer collections are excluded)
  • If the new frame selected is of a higher value, the customer must pay the price difference.
  • If the original lenses do not fit into the new frame, customers may purchae new lenses at 50% off.
  • Original Receipt MUST be presented for the exchange to be valid.
CARE 02 7-Day Vision Warranty
If you experience any discomfort or clarity issues from a prescription filled by EYE REP Express, we’ll replace your lenses for free within 7 days from date of claimed item.
  • If any discomfort or clarity issues arise from a prescription filled by EYE REP Express, lenses will be replaced for FREE within 7 days from the date of the claim.
  • Only prescriptions conducted at EYE REP Express are eligible for this warranty.
  • Outside prescriptions or prescriptions done externally are not covered.
  • Warranty covers lens replacement only, not frames or additional services.
  • Customers must return the claimed item along with their receipt for verification.
CARE 03 1-Year Frame Warranty
If your frame has a manufacturing defect within 1 year, we’ll replace it at no cost.
  • Frames with manufacturing defects will be replaced at no cost within 1 year from the date of purchase.
  • Applicable to Home Brands only. Designer and Luxury brands are not included.
  • This warranty does not cover: Wear-and-tear, deliberate damage, and misuse
  • If the exact same frame mode is unavailable model, the customer may choose a frame of equal value.
CARE 04 Free Lifetime Adjustments
Customers may bring in any EYE REP Express Home Brand frame for FREE lifetime maintenance services.
  • Includes nose pad replacements, realignment/adjustment, screw tightening, and ultra-sonic cleaning.
  • Applicable to Home Brands only.
  • Not applicable to branded designer frames (Ray-Ban, Oakley or Tom Ford)
  • Proof of original purchase may be requested before maintenance services are rendered.
CARE 05 50% Off Accidental Frame Cover
In cases of accidental breakage, customers are entitled to a 50% discount on a replacement frame within 1 year from the date of purchase.
  • Applicable to Home Brands only.
  • One-time use per purchase.
  • Customer must surrendered the damaged frame when claiming the discount
  • Discount applies to the frame unit only; lens replacement is not included and must be purchased separately if needed
  • Replacement must be of equal or lesser value compared to the original frame purchased.

General Provisions

  • Guarantees apply only to items purchased at EYE REP Express official retail stores.
  • All returns and warranty claims require presentation of the original sales invoice or proof of purchase.
  • EYE REP Express reserves the right to refuse service if fraudulent claims are suspected.
  • These Terms and Conditions may be updated from time to time without prior notice.
  • Updated policies will be available in-store and on the official EYE REP Express website.