FAQ's

1. How do we order?

Step 2: Browse and choose your items. You may either scroll through the home page or click on SHOP ALL to continue looking for your eye-care needs.

Step 3: Once you've decided your chosen items, choose QUANTITY, click ADD TO CART, then CHECK OUT.

Step 4: Fill in your complete name, email, cellphone and address details, then click CONTINUE TO SHIPPING.

Step 5: Choose your shipping group and then click CONTINUE TO PAYMENT.

Step 6: Choose your payment method from our 3 options, PayPal for credit card payments, online bank transfer or GCash, then select COMPLETE ORDER.

Step 7: You will receive a confirmation email with your order summary. If you chose the online bank deposit option, please don't forget to send us a screenshot or picture of your deposit slip to EYE REP Express Facebook Messenger or hello@eyerep.ph so we can process your order.

*Note 1: Your order will not be processed if we do not receive your proof of payment (except if it is a PayPal or CreditCard payment)

*Note 2: If you want to make any changes to order, message us at EYE REP Express Facebook Messenger so we can amend it before we accept your payment.

Step 8: Your item’s deliver will be coordinated with you based on our shipping schedule. This will be delivered straight outside your door. In addition, our driver will call you once he/she is outside your home.

2. Where do you deliver and how much are your delivery fees?

All your eye care needs will be delivered by our third party delivery providers, Lalamove, Grab or J&T.

We will deliver your order depending on our delivery schedule. Please expect a message from our team confirming the delivery of your order. Our delivery schedule is Monday-Sunday from 10:00AM-5:00PM only.

To help you understand and estimate the processing and shipping time for your order - please read the table below:

Shipping Rates
Nationwide	₱150.00
Above Php1999	₱0.00 /FREE

3. How long will it take till I receive my order?

DELIVERY TIME

	Metro Manila	Provincial
Contact Lens, Solutions and others	1-2 business days	3-5 business days
Eyewear	4-8 business days	8-12 business days

4. I have a different grade for my left and right eye, how do I order?

1. Visit the product you want to avail.

2. Kindly choose your first power, then ADD TO CART

3. Next, find your second power and click ADD TO CART again.

4. This should show 2 pieces on your checkout cart. Click VIEW CART to double check.

5. Proceed to CHECK OUT and complete details.

5. Do you offer eye-check up?

We offer FREE 1-on-1 teleconsultation with our optometrist, who can help answer your eye-related questions and queries. Book your appointment here.

For eye check-ups in our store, just visit us in one of our branches and we will be happy to help. Before you visit, please book your appointment from here.

G/F Trinoma Mall, 1105 Quezon City, Philippines (beside Globe store)
G/F Market Market Mall, Taguig (across Starbucks)

6. What is your return policy?

Please visit this link to find out more.

7.What kind of payment methods do you offer?

We offer a number of other payment options to ensure your transactions are processed in a smooth and effective manner.

Cash on Delivery (COD)
Paypal Express, Visa and Mastercard credit card payments
Bank Transfer
Gcash and Maya (or PayMaya)
Buy Now, Pay Later
Installments (3 months, 4 months)
GrabPay

8. How do I pay if I don't have a credit card or PayPal account?

We offer bank deposits and GCash payments. Instructions are as follows:

1. Pay via BDO/GCash.
BDO Account no: Skala Corporation / 006948007292
GCash: Pankaj Tilwani / (0917) 863 3863

2. Message us your name, email address, proof of purchase, and order number through our social media accounts.
FB: @eyerepexpress.ph
IG: @eyerepexpress.ph

3. Once payment is settled, the schedule of delivery will be sent out to the contact number provided. Payment guidelines will be re-sent to customers in the order confirmation email.