ic! berlin Lio | Eyeglasses

SHIPPING & DELIVERY

All your eye care needs will be delivered by our third-party delivery providers.

We will deliver your order depending on our delivery schedule. Please expect a message from the third-party delivery during the delivery day. Our delivery schedule is Monday-Saturday from 10:00AM-7:00pm only.

To help you understand and estimate the processing and shipping time for your order, our shipping delivery rates are as follows:

• METRO MANILA - PHP 75.00 

• LUZON - PHP 100.00
  
• VISAYAS - PHP 125.00
• MINDANAO - PHP 150.00 

DELIVERY TIME

Please note:

• If you are not present to receive your order, please leave instructions with your family or helper to look through and check all items upon delivery. We will be sending an updated tracking number and/or link after sending out for your confirmation. 
• While we are working with third-party delivery companies to fulfill your orders, we expect some delays so please add 1-2 days extra if needed.
• If picking CASH ON DELIVERY (COD) as payment method - expect an additional 1-2 days from the above timeline. 

RETURN & REFUNDS

Return Conditions

For a return, kindly make sure it is purchased from ONLY our website (www.eyerep.ph).

You may file for a return here. It is important that these conditions are met:

Eyewear, Goggles, Reading Glasses and Sunglasses (14 days)

• The product should be returned in original condition with packaging, original tags and any freebie’s that came along with it.
• The product should be unused.

Contact lenses, Solutions and Eyedrops (7 days)

• The product should be returned with original packaging with the box unopened and sealed
• The product should be unused.

Accessories (14 days)

• The product should be returned with all parts of the original packaging

Refund Conditions

Once the product is returned, this will be reviewed by our returns team. If a damage has been done as a result of manufacturing defect from our warehouse, we will issue a full refund to your original payment method.

If the product in return is in defect by any other reasons such as wear and tear, misuse, abuse, exposure to chemicals, scratches or force, the product will be returned to you and will not be refunded.

Returns via courier
You can return your online order within 7-14 days of receiving your order (depending on category above). Please follow the following steps:

1. Contact our Customer Service team via Facebook (EYE Republic Optical)/ Instagram (@eyerepublicph) / Email (hello@eyerep.ph)
2. Provide our Customer Service team your order ID, name and reason for return.
3. Wait for instructions on which provider to use for return
4. Once decided., kindly pack the package well and ship it via the chosen provider (c/o buyer).
5. Take note of the return slip and send a picture to our Customer Service Team for tracking purposes.
6. Once the product has been received by our warehouse team, we will notify you and let you know whether we will grant a partial/full refund (takes 3-5 working days)

When will I get my refund?

Your refund will be processed as soon as the product passes the inspection of our returns team and confirms that it passes all conditions of the policy. The quality check can take up to 5 working days, usually lesser depending on workforce. We will update you of the result.

Once return has been confirmed and policy has been met, the refund will take 10-15 days if paid via credit card/debit card, 3-5 days if via GCash/Bank Transfer or any other payment option. Please note this time can vary and is not a promise as different payment providers offer different processes.

For further information and especially if you do not receive your refund within 30 business days, please feel free to contact our customer service team on Facebook (EYE REP Express)/ Instagram (@eyerepexpress.ph) / Email (hello@eyerep.ph) and let the team know the details of your order and about your open question.

Will I get a refund for shipping / delivery costs if I return my order?

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, example – EYE REP Express delivered the wrong item, or item was damage due to production process.